FAQs

Falcon Oil

Have an oil-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Do you service my area?

    We provide services in northeastern Pennsylvania, specifically covering Lackawanna, Luzerne, and portions of Susquehanna and Wayne counties. If you're located in this region, it's likely we can assist you.
  • How can I sign-up for and set up a payment or pricing plan?

    You can arrange a delivery by calling us at 570-383-3257 or 570-654-3441. Alternatively, you can submit your information through our online form, and we'll reach out to you to complete the setup, ensuring you get the best fuel oil in Scranton, PA.
  • How do I schedule a delivery?

    You can call us at 570-383-3257 or 570-654-3441, or use our online form to request delivery. We'll contact you promptly to confirm that we can meet your delivery deadline for heating oil in Scranton, PA.
  • Is there anything I need to do to make sure that automatic delivery remains on schedule?

    The only thing we need is to ensure that access to your delivery area is clear. During the fall and winter months, please keep the area free of snow and leaves. This helps us maintain your automatic delivery schedule, even when you're not home, so you always have reliable heating oil in Scranton, PA.
  • How can I put more money in my pocket?

    The quickest and smartest way is by installing a new energy-efficient home heating system. It really does pay off! You could potentially recover the cost of your equipment investment over the next few years and enjoy long-term savings on your heating oil expenses. Falcon Oil can help you explore the best options for fuel oil in Scranton, PA.
  • Who can I contact about billing questions?

    Call us at 570-383-3257 or 570-654-3441 for immediate assistance. For less urgent matters, you can also contact us online. Our team is ready to help you manage your heating oil in Scranton, PA.
  • How can I pay my invoices automatically?

    You can supply your payment information, sign the form, and return it to us. According to our team, the automatic payments typically begin two to four weeks after we receive the signed authorization form. There is no charge associated with this service, making it easy to manage your heating oil in Scranton, PA without interruption.
  • Do you accept credit cards?

    Yes, we accept credit card payments for your convenience. We currently process Visa, MasterCard, Discover, and American Express cards.
  • What is my balance and budget for the month?

    To get this information, please call us at 570-383-3257 or 570-654-3441 for immediate assistance, or request it online. Managing your budget for fuel oil in Scranton, PA has never been easier.
  • Can I adjust my payment plan payments?

    Sure, please call one of our account representatives at 570-383-3257 or 570-654-3441 to discuss adjustments to your payment plan. According to the U.S. Energy Information Administration, around 4.79 million households in the U.S. used heating oil as their primary heating fuel during the winter of 2024, highlighting the importance of having a flexible plan to stay prepared with reliable heating oil in Scranton, PA.